Loyalty program Malaysia aims to reward customers who have made an effort to purchase their products and services. It is a system where you as customers are awarded points or vouchers in exchange for purchases. When you have accumulated a certain number of issues, your customers can redeem your points for discounts or gifts!

Loyalty program app not only provides customers with perks and benefits, but they also foster an emotional bond between brands and customers. The relationship will definitely increase the possibility of customers constantly returning to the brand. 

Nowadays, customers favour companies that give back to the community. 83% of customers say they are more likely to make a second purchase at a business with a reward program compared to a business without one. The consumers desire double reward purchases or special discounts of the day. The loyalty Program App can be the bridge for both your customers and business for greater growth. 

Features of Loyalty Program App For Small Business Malaysia

Personalized Loyalty Program

Membership systems in the business are critical, too, when it comes to generating stable growth in your business as it offers potential connection with your customers. When you understand your customers well enough, you can create a more personalized loyalty program for your customers. It takes less than no time for you to launch a loyalty program by signing up for your brand as part of the loyalty program. Then, your customer will only require a few steps to join your membership and collect and compile your customer data. 

Gain In-Depth Customer Insights For More Personalized Offer

Customer data, user activity monitoring, geo-location mapping, and user preference tracking are just one of the few ways your loyalty program app may help you gather specific consumer information. You can engage with your customers by setting up various promotions and notifications to reach a large number of members via the app. Then build your business by providing more targeted offers and increasing conversion rates.

Point Reward System and Voucher Rewards

The point rewards system allows customers to collect loyalty points for the redemption of products and services. Customers don’t just earn points from purchases. They can also earn points by leaving reviews, during their birthday or sharing them with their friends and family. Voucher rewards are also available in the loyalty program app to encourage spending. The more they spend, the more coupons they can get! Giving away first-timer vouchers may attract customers to visit your business website and make a purchase.

Gift Card System As One Of Option Open for Consumers

Gift cards are often given as a gift by existing customers. Your business can be introduced to new customers through the gift card system. Launching a gift card system in your loyalty program allows your customer to be a convenient option for them for special occasion. 

Referral System Available To Gain Word-Of-Mouth referrals

Referral features in the loyalty program app suggest that your customer can invite friends and family to enjoy more rewards. A referral system in Malaysia is another strategy your business can use to appreciate existing customers for effectively bringing in new customers. Word-of-mouth marketing can be fruitful by giving some incentives, so your customers are willing to spread the word about you to people around them. 

Why Add A Loyalty Program To Your Business?

Many Malaysia rewards app are built for Malaysians to complete tasks with their mobile phones to earn real rewards and money. Especially the Covid-19 has forced many of them to stay indoors for social distancing. They are more focused on the digital world, which gives opportunities for businesses to gather consumer spending patterns and demographic data and gain important insight into the clientele of the business. The efficacy of a marketing campaign may be determined using such information, allowing business owner to target customers more effectively and boost revenue.

Without a doubt, you can also grow your business through the benefits provided by features of a loyalty program app effortlessly! Top rewards members typically display more spending. The results show that the top 1% of consumers spend up to five times more on every order and that 10% of customers spend three times more on each purchase.